Dabrein Solutions will be recruiting Application Support Analyst – Level 2 to join an international company.

Excellent hiring conditions are offered.

Task:

Provide support to our internal users around the world. Work with many different support teams on a daily basis. Evaluate incidents and service requests, troubleshoot and resolve them.

Requirement:

• Bachelor’s degree in Information Technology or related field (but could also be a student of any engineering or related career)
• 2 years application support experience
• Strong knowledge of ITIL processes and best practices
• Excellent communication & interpersonal skills, with the ability to work effectively with diverse teams in a global setting.
• Proficiency in ServiceNow or other IT service management tools is a plus
• Certification in ITIL or other relevant change management frameworks is a plus
• Advanced spoken and written English is a must
• SQL knowledge is required to troubleshoot incidents and build reports
• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

Send CV to rrhh@dabrein.com